Refunds And Returns

From here on, PartMasters (Pty) Ltd is referred to as ‘PartMasters’ and the individual or CC or Company who purchases or
intend to purchase goods and services from PartMasters is referred to as ‘Customer’. The terms and conditions set out in
this document must be read and understood together with all its tables, schedules, addendum and appendices.

  1. Prices and quotations

1. The price of the goods sold, or services rendered shall be the usual price set out in the PartMasters pricelist at the time of the sale of the goods.

2. PartMasters has the right to change the prices of the goods from time to time without prior notice to the customers.

3. All quotes remain valid for 7 days, and the validity of any price quoted is subject to stock availability.

4. Any quote may be changed at any time in the event of any increase in the cost price of the goods, including currency fluctuations

2. Payment

1. Payment is due immediately upon collection of goods or before shipping save for credit approved customers, in which event payment is due according to the credit payment schedule authorised by PartMasters.

2. If any amount owed is not settled on the due date, PartMasters shall have the right to withhold goods from collection and to suspend deliveries of goods.

3. Orders

1. PartMasters will accept all written and oral orders. However, PartMasters will not be responsible for any errors or misunderstanding occasioned by customer’s failure to make the order in writing.

2. Any order that is invoiced and ready for collection, and not collected within 7 days from the date of invoice will be automatically cancelled.

4. Collection

1. Customer or the person designated by the customer to collect goods from the premise of PartMasters must produce upon collection, our quotation number and/or sales order number and/or invoice number as reference. Upon the failure to do so, PartMasters reserve the right to withhold goods from collection.

2. The person doing the collection must inspect and examine the goods thoroughly, and he/she is required to sign on the copies of invoice to acknowledge that goods are received in good order. PartMasters will not be held responsible for any subsequent damage done to the goods and/or packaging containing said goods once it leaves the premises of PartMasters.

5. Return Goods

1. All goods return must be in its original packaging, not damaged in any way, with warranty seal intact and in a working and resalable condition. For laptop screens returned by customer intended for credit, they must be in their original condition. i.e. with all plastic protectors in place; free of rusts, tape residue, scratches and finger marks on all surfaces; mounting brackets/plates and external circuit boards must be in their original position and not bent in any way.

2. No goods returned after 7 days from date of departure from PartMasters’ premise will be accepted.

3. PartMasters is entitled to charge a handling fee of up to 20% (twenty percent) on the invoice of the goods returned
or of cancelled order.

4. No shipping fee and delivery cost will be credited or refunded.

5. All shipping fee and delivery cost spend on the returning of goods shall be the responsibility of the customer.

6. PartMasters reserve the right to reject any goods return without providing reason of refusal.

6. Warranty

  1. Warranty Duration
    All warranty periods begin from the date shown on your invoice.

  2. Warranty Exclusions
    Items will not be covered under warranty if they show any of the following:
    - Removed, damaged, or tampered serial numbers or warranty seals
    - Physical damage, including cracked or dented parts, misuse, or user-inflicted internal damage
    - Damage caused by negligence, failure to follow instructions, liquid spills, insect infestation, or natural disasters (e.g. lightning, floods)
    - Batteries that fail due to over-discharge

  3. Warranty Periods by Product
    Laptop AC adapters, batteries, LCD panels, keyboards, memory, and hard drives carry a 6-month warranty. Laptop DC jacks and screen cables carry no warranty. (For exceptions related to keyboards, see point 6 in our full terms.)

  4. Faulty Returns
    Items returned under warranty will be repaired or exchanged for a working replacement. Refunds or credits are not provided under warranty.

  5. Screen Compatibility
    If a screen is incompatible due to hardware differences or any unknown reason, it may be returned for a full refund—provided it meets our return conditions. While we aim to provide accurate compatibility data, we cannot guarantee universal compatibility due to manufacturer variations. PartMasters is not liable for any losses or delays caused by such issues.

  6. Additional Terms - All goods damaged in transit must be reported within 24 hours of delivery to qualify for a return or replacement. - Imported items are sold as-is, with no warranty, no refunds, and are subject to specific terms that override standard conditions. - Standard terms and conditions apply to all purchases from PartMasters.

6. Delivery

1. PartMasters may from time to time change our designated courier company without prior notice to customer. Customer is free to use the courier company of his/her choice provided he/she is using the courier’s service under his/her own name.

2. Courier fee charged by the designated courier company is not under PartMasters’ control, therefore it is subjected to change. The frequency and magnitude of such change is entirely up to the courier company. Customer must obtain quote for delivery cost for each individual order. Customer’s failure to do so will be seen as tacitly accept the courier fee charged to the final invoice.

3. Cut-off time for goods to be dispatched on the same day to the couriers (exclude parcels to be send via Speed Services and normal post) is 12:00 every business day. All orders placed by the Customer, whether via telephone or email, after 12:00 will be processed on a best effort basis. PartMasters will not be responsible for any economic losses or inconvenience suffered because of not dispatching such order on the same day.

7. Promotional Offer

1. The promotions offered by PartMasters from time to time are subjected to either stock availability and/or
time limitation. The promotion end either when stock runs out and/or the promotion period has lapsed.