Terms and Conditions

By accessing our website or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Who we are

“PartMasters”, “we”, “us”, or “our” means PartMasters (Pty) Ltd (and its trading names). Our registered office and contact details appear in Section 25.

2. When these terms apply

These Terms & Conditions apply to all purchases made from us online, by phone, or in person in South Africa. By accessing our website or placing an order, you agree to these terms.

3. Key definitions

  • Business Day: Monday–Friday, excluding SA public holidays.
  • Locker/Collection Point Delivery: Delivery to a smart locker or staffed pickup point (e.g., PUDO).
  • Door Delivery: Courier delivery to the street address you provide.
  • Nearest Available: The closest locker/collection point the courier network can allocate at dispatch.

4. Eligibility

You confirm you are 18+ and legally capable of entering a binding contract.

5. Returns and Warranty

Our warranty policy covers most items for 6 months from the invoice date unless otherwise stated. Some items, such as DC jacks and screen cables, carry no warranty. Warranty is void in cases of physical damage, liquid damage, misuse, tampering, or broken warranty seals. Please refer to our Warranty Policy for full details. Imported goods are sold as-is, with no warranty or refund, and are subject to special conditions.

5. Products & information

We work to keep descriptions, images, specs, and prices accurate. Minor differences may occur. Compatibility is the customer’s responsibility—please confirm before ordering. If you spot an error, tell us and we’ll correct it.

6. Pricing, currency & VAT

All prices are in South African Rand (ZAR) and include VAT unless stated otherwise. We may change prices at any time before you place an order. Obvious pricing errors may be corrected and are not binding.

7. Payment

We accept EFT, major debit/credit cards, and approved online gateways. Payment must clear in full before dispatch.

8. Orders & acceptance

Your order is an offer to buy. We’ll acknowledge receipt, and acceptance occurs on dispatch. If an item is unavailable or an error is found, we’ll notify you with options (wait, substitute, or refund).

9. Shipping & delivery options

9.1 Methods

  • Door Delivery to your street address.
  • Locker/Collection Point Delivery to the nearest available locker/point.

Your selected method forms part of your order.

9.2 Locker/Collection Point Delivery

  1. a) Allocation: We ship to the nearest available locker/point to your address at dispatch (availability depends on the courier network).
  2. b) Typical distances (guideline only): metros/suburbs 2–5 km; secondary towns up to 8 km; rural/low-density 10–15 km.
  3. c) Notifications & collection: You’ll receive an OTP/QR or code when ready. Collect within the courier’s window.
  4. d) Changing the point: Not guaranteed once dispatched and may incur a courier fee.
  5. e) Uncollected parcels: If returned to us, we can re-ship on request; additional courier charges apply.

9.3 Upgrading after checkout

If you chose locker/collection and later request Door Delivery, we can upgrade if the courier allows. You pay only the difference in courier cost plus any re-routing fee.

9.4 Dispatch & timeframes

Orders are processed on Business Days. Delivery times vary by location and courier performance. We’ll help track delays but aren’t liable for third-party delays.

9.5 Delivery completion

Delivery is deemed completed when the courier records (i) delivery to your door address (scan/proof) or (ii) successful placement at the allocated locker/collection point (scan/log), subject to your statutory rights.

10. Risk & ownership

Ownership passes to you once we receive full payment. Risk passes on the courier’s recorded delivery to your selected method in 9.5, except where law requires otherwise.

11. Damage in transit

Inspect items on delivery/collection. Report transit damage within 24 hours (or as soon as reasonably possible) with photos of the packaging and item so we can assist.

12. Returns & refunds (via your online account)

12.1 How to request a return

  • Log in → My Orders → select the order → click “Refund”.
  • Follow the prompts. We’ll contact you to arrange the return/collection and confirm next steps.
  • If you checked out as a guest or cannot access your account, email us (see Section 25) with order details.

12.2 Return windows

  • Change-of-mind (unused/unopened): within 7 days of delivery/collection.
  • Incorrect/defective on arrival (DOA): notify us within 7 days.
  • Warranty issues: see Section 13.

12.3 Condition of returns

Items must be returned with all parts, accessories, and original/secure packaging. Use protective outer packaging for shipping. We may reasonably reject incomplete or damaged returns (unless damage is the reason for the return).

12.4 Who pays the return courier?

Scenario

Retail Customer

Reseller (Special Pricing)

Change-of-mind (unused)

Customer pays return courier

Customer pays return courier

Incorrect/DOA within 7 days and PartMasters arranged original shipping

PartMasters pays return courier

Customer pays return courier

Incorrect/DOA within 7 days and customer collected / used own courier

Customer pays return courier

Customer pays return courier

Warranty after 7 days (Section 13)

Customer pays inbound; if defect confirmed, PartMasters pays outbound standard return

Customer pays inbound; if defect confirmed, PartMasters pays outbound standard return

Notes:

  • Where we say “PartMasters pays”, we either book our courier at our cost or reimburse a pre-approved, reasonable return charge (proof required).
  • If no defect is found (NFF), the item will be returned to you at your cost.

12.5 Refund method & timing

Refunds are processed to the original payment method after inspection (or once we confirm a DOA/incorrect item). Banking times apply. Original shipping fees are not refunded unless we made an error or the item is confirmed DOA/incorrect.

12.6 Statutory rights

Nothing in this Section limits your non-excludable rights under the Consumer Protection Act, 2008 (CPA) and Electronic Communications and Transactions Act, 2002 (ECTA) (including any cooling-off rights that may apply to electronic transactions).

13. Warranty (repairs & replacements)

13.1 Standard warranty

Unless stated otherwise, most items carry a 6-month warranty from invoice date against defects in materials/workmanship.

13.2 Exclusions

Certain consumable/fragile parts (e.g., DC jacks and screen cables) are sold without supplier warranty due to installation/handling risks. This does not limit CPA remedies for defective goods.

13.3 Imported/special-order items

May be sold without supplier warranty and are not returnable unless defective under the CPA; this will be disclosed on the product page/invoice.

13.4 When warranty is void

Physical or liquid damage, misuse/abuse, improper installation, modification/tampering, missing/altered serials, or broken seals.

13.5 How to claim

Log in → My Orders → “Refund” (or email us if you can’t access the portal). Choose “Warranty/repair” and describe the fault. We may require testing/inspection.

13.6 Outcome

If a defect is confirmed within warranty, we will repair, replace, or refund (our choice, subject to the CPA). See 12.4 for shipping cost responsibilities.

14. Screen & parts compatibility

We provide guidance in good faith, but some laptop screens and parts are incompatible with certain revisions/models. Please confirm compatibility before ordering. If a part is not defective but incompatible, you may return it under 12.2 (change-of-mind) if unused/unopened, or request an exchange (price and re-shipping differences may apply).

15. Cancellations

You may request cancellation before dispatch for a full refund. After dispatch, please use the returns process in Section 12.

16. Customer responsibilities

Provide accurate contact/delivery details, respond to courier notifications, collect locker deliveries within the collection window, and back up data before installation/repair. We are not responsible for data loss.

17. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential loss (e.g., loss of profits, business interruption, data loss). Our total liability for any claim is limited to the amount paid for the product/service, except where the CPA provides otherwise.

18. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., load-shedding, courier/network outages, strikes, extreme weather).

19. Account types & pricing

We may offer reseller accounts with special pricing and terms. By using a reseller account, you agree to the return and shipping responsibilities in Section 12.4.

20. Privacy & data

We process personal information to fulfil your order and provide support, in line with the Protection of Personal Information Act, 2013 (POPIA). See our Privacy Policy for details on collection, use, sharing, security, and your rights. By ordering, you consent to us sharing necessary info with payment providers and couriers to deliver your order.

21. Intellectual property

All site content is owned by or licensed to PartMasters. You may not copy or use it without permission.

22. Fraud, security & abuse

We may refuse, cancel, or limit orders where fraud is suspected, where we cannot verify payment/delivery details, or where supplying the order would breach law or policy.

23. Disputes & complaints

Please contact us first—we aim to resolve issues quickly. If unresolved, you may pursue remedies available under SA law, including the CPA.

24. Governing law

These terms are governed by the laws of the Republic of South Africa. SA courts have jurisdiction.

25. Contact us

PartMasters (Pty) Ltd

256 Surrey Ave, Ferndale, Randburg, Johannesburg 2194
Tel: 010 020 5548 • Email: info@partmasters.co.za
Customer support hours: Business Days, 08:00 – 17:00